Enhancing the Effectiveness of Governance and Records Management: A Case Study of the East Java Provincial Library and Archives Office

Devi Nayu Aprila; Kristyan Dwijo Susilo; Widyawati; Amirul Mustofa

doi:10.55927/ijis.v4i12.749

Authors

Devi Nayu Aprila Universitas Dr Soetomo, Surabaya
Kristyan Dwijo Susilo Universitas Dr Soetomo, Surabaya
Widyawati Universitas Dr Soetomo, Surabaya
Amirul Mustofa Universitas Dr Soetomo, Surabaya

DOI:

https://doi.org/10.55927/ijis.v4i12.749

Keywords:

Archival Governance, Digitalization, Human Resources, Public Sector Management, Srikandi Application

Abstract

This study analyzes the effectiveness of governance and archival management at the East Java Provincial Library and Archives Service by examining human resources, infrastructure readiness, and the implementation of archival management systems. Using a descriptive qualitative approach, data were collected through in-depth interviews, observations, and documentation involving three key informants: a junior archivist, a senior archivist, and a government facilitator. The results indicate that archival governance is constrained by both the limited number and uneven competence of personnel, particularly in digital literacy and the persistence of multiple job assignments. While archival storage facilities generally meet required standards, the digitalization process through the Srikandi application continues to face obstacles such as network instability, system disruptions, and potential data security vulnerabilities. Capacity-building programs provided by the East Java Human Resource Development Agency (BPSDM), the National Archives of the Republic of Indonesia (ANRI), and internal institutional training have contributed to improving staff capabilities and reducing generational skill gaps. However, more systematic and sustainable efforts are needed to strengthen competencies and restructure human resources. Overall, the study highlights that the effectiveness of archival management depends on the alignment of human resource readiness, infrastructural support, regulatory compliance, and the effective use of digital technologies. The findings are expected to contribute to archival studies and inform policy development aimed at enhancing regional archival governance

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