The Role of Supporting Attributes in Employee Work Productivity at PT. PNM Lampung Branch

Abstract

This research seeks to examine the role of supporting factors in improving employee productivity at PT Permodalan Nasional Madani (PNM) Lampung Branch. Employee productivity is defined as the capacity to produce optimal results through the effective and efficient use of available resources, which is shaped by both internal and external determinants. Internal determinants include motivation, competence, and work discipline, while external determinants encompass leadership style, work environment, compensation mechanisms, organizational culture, and technological utilization. The study adopts a descriptive qualitative methodology within an interpretive paradigm, employing data collection techniques such as in-depth interviews, participant observation, and analysis of organizational documents. Data analysis follows the Miles and Huberman (1994) framework, consisting of data reduction, data presentation, and conclusion drawing supported by triangulation techniques. The results reveal that motivation, competence, and discipline are key contributors to individual employee productivity, whereas inspirational leadership, a supportive work environment, equitable compensation systems, and the application of digital technology collectively enhance organizational productivity. This study offers theoretical contributions to the field of human resource management and provides practical insights for PT PNM in developing sustainable strategies to improve employee productivity within the microfinance industry