Digital Transformation in Healthcare Services: the Role of Telemedicine, Telerehabilitation, and Organizational Resilience

Hendra; Margaretha Hanita

doi:10.55927/ijis.v4i3.92

Authors

Hendra Universitas Indonesia
Margaretha Hanita Universitas Indonesia

DOI:

https://doi.org/10.55927/ijis.v4i3.92

Keywords:

Telemedicine, Telerehabilitation, Organizational Resilience, Digital Health, Healthcare Transformation

Abstract

Digital transformation in healthcare services has accelerated rapidly, particularly through telemedicine and telerehabilitation, as a response to the COVID-19 pandemic. This integrative review aims to elucidate how these technology-driven healthcare solutions contribute to organizational resilience. Forty relevant articles were collected from Scopus and Google Scholar (2020–2025) using keywords such as “telemedicine,” “telerehabilitation,” and “organizational resilience,” and analyzed for overarching themes. The findings indicate four principal dimensions essential for fostering resilience: robust technological infrastructure, collaborative stakeholder engagement, effective change management, and integrated risk mitigation measures. Telemedicine and telerehabilitation are shown to expand patient access, enhance continuity of care, and enable rapid adaptation to disruptions such as pandemics or resource constraints. Despite facing challenges related to regulatory support, workforce training, and initial investment requirements, this review underscores that strategic integration of digital healthcare services is vital for maintaining service quality and agility. Ultimately, telemedicine initiatives fortify healthcare organizations against future uncertainties

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