The Relationship Between Job Satisfaction and Employee Morale with Organizational Citizenship Behavior in Employees of PT Telkom Directorate of Digital Business & Technology

Archie Ekaviansyah Andhana Putra; Andik Matulessy; Rr. Amanda Pasca Rini

doi:10.55927/mudima.v5i2.46

Authors

Archie Ekaviansyah Andhana Putra University 17 August 1945 Surabaya
Andik Matulessy University 17 August 1945 Surabaya
Rr. Amanda Pasca Rini University 17 August 1945 Surabaya

DOI:

https://doi.org/10.55927/mudima.v5i2.46

Keywords:

Adolescents, Self-Harm, Rational Emotive Behavior Therapy, Big Five Personality Traits

Abstract

The purpose of this study is to clarify how organizational citizenship behavior and job satisfaction relate to one another among PT Telkom Indonesia Directorate of Digital Business & Technology employees. There were 270 research participhants in this study. And an F value of 320.780 and a significance level of 0.000 (p < 0.05), the findings demonstrated a significant correlation between work satisfaction employee morale, and Organisational Citizenship Behavior (OCB). Importantly Good Relationship The correlation for job satisfaction with OCB was t = 11.824 with p = 0.000 (p < 0.05). These findings support the hypothesis that there is a favorable correlation between PT Telkom Indonesia Directorate of Digital Business & Technology employees' Organisational Citizenship Behavior (OCB) and job satisfaction. The employee morale variable's third hypothesis with OCB had a coefficient of t = 5.512 and a p-value of 0.000 (p < 0.05). gThis indicates that Organisational Citizenship Behavior (OCB) and employee morale are significantly positively correlated

References

Ananda Rianaswati. (2023, February). The Relationship Between Job Satisfaction And Organizational Citizenship Behavior (OCB) In Employees Of Pt Sinar Pahala Utama. Faculty of Psychology, University of Semarang.

Anas Idris, A. A., Adnan Hakim, & Yusuf. (2019, August). The Effect of Job Satisfaction and Organizational Commitment to Organizational Citizenship Behavior, 03(02), 104 - 113. DOI: http://dx.doi.org/10.33772/jumbo.v3i2.8539

Bowo Leksono, L. a. (2018, June). The Influence Of Employee Morale And Organisational Commitment On Organizational Citizenship Behavior And Individual Employee Performance (Case Study At Rama Beach Resort & Villas). Syarif Hidayatullah State Islamic University.

CNN Indonesia. (2021, July Thursday). Read CNN Indonesia's article "For Digital Acceleration, Telkom Strengthens AKHLAK Implementation" here: https://www.cnnindonesia.com/teknologi/20210729180835-190-673972/demi-akselerasi-digital-telkom-perkuat-implementasi-akhlak. Download CNN Apps. Retrieved January Thursday, 2025, from https://www.cnnindonesia.com/teknologi/20210729180835-190-673972/demi-akselerasi-digital-telkom-perkuat-implementasi-akhlak

Azwar, S. (2017). Metode Penelitian Psikologi. Yogyakarta: Pustaka Pelajar.

Bambang Niko Pasla. (2021, December). Factors affecting organizational citizenship behavior in Jambi province government employees. Factors affecting organizational citizenship behavior (OCB) in Jambi Province Government Employees, 2(2). 10.55351/prajalwara.v212.24.

Dimala, C. P., & Hakim, A. R. (2024, March). The Influence Of Organizational Citizenship Behavior On Job Satisfaction Of Substation Operator Employees, 06(1), 126 - 133. Faculty Of Psychology, Buana Perjuangan University, Karawang. Issn 2684-7469.

Harahap, M. R. (2022, October). The Relationship Between Work Morale And Organizational Citizenship Behavior (OCB) In Employees At Pt.Perkebunan Nusantara Iii (Persero) Gunung Pamela Plantation.

Hasibuan, A. H. (2022, June). The Relationship Between Perceptions Of Organizational Climate And Organizational Support With Organizational Citizenship Behavior In State Civil Apparatus (Asn) At The Center For The Development And Empowerment Of Educators And Educational Personnel (P4tk) Medan.

Kirana, W. L. L., & Fitri Susilowati. (2024, July). The Effect of Superior-Subordinate Interaction Quality, Employee Morale, and Perceptions of Good Leadership on Organizational Citizenship Behavior of Employees of Pt. Telkom Access Witel Yogyakarta, 03(02), 25-34.

Laras, D., & D.R. (2020). The relationship between job satisfaction and organizational citizenship behavior (OCB) among Muhammadiyah vocational school teachers in Semarang Regency. Empathy Journal, 7(2), 632-618.

Samudera Lubis, D. M. (2020, August). The Effect of Job Satisfaction with Organizational Citizenship Behavior at Pertamina Hospital Employees Pangkalan Brandan, 01(02), 109 - 118. Faculty of Psychology, University of Medan Area. p-ISSN: 2721-5393, e-ISSN: 2721-5385.

Sauna. (2021, August). Relationship Between Job Satisfaction With Organizational Citizenship Behavior In State Civil Apartments Of The Ministry Of Agency Of The City Of Banda Aceh [Thesis]. Study Programme Of The Faculty Of Psychology, Arraniry State Islamic University Banda Aceh.

Pramelia, F. E. (2021, August). The Relationship Between Work Morale And Organizational Citizenship Behavior (OCB) In Employees At Pt.Perkebunan Nusantara Iii (Persero) Gunung Pamela Plantation. Faculty Of Psychology, Department Of Psychological Science, Riau Islamic University Pekanbaru.

Riyanthi, F. A., Dr Andik Matulessy, & Rini, D.R. A. P. (2024). The Role of Leadership Empowerment on Employee Organizational Citizenship Behavior at PT X with Proactive Behavior as a Mediator Variable, 03(02). Faculty of Psychology, University of 17 August 1945 Surabaya. doi.org/10.56943/jssh.v3i2.538.

Robbins, S.P. &Judge, T. (2012) Essentials of organizational behavior.

Ruth Damayanti. (2019, April). The Relationship Of Organizational Citizenship Behavior (OCB) And Work Motivation With Employee Performance Cv. Bagus Alam Sejahtera Medan.

Samudera Lubis, D. M. G. (2020, August). The Effect Of Job Satisfaction With Organizational Citizenship Behavior At Pertamina Hospital Employees Pangkalan Brandan, 1(2), 109-118. E-ISSN: 2721-5385.

Sigit Firmansyah, & Wicaksono, D. A. (2018). Relationship Between Quality Of Work Life And Job Satisfaction In Employees Of Curricular Cultural Industries In Sodong Ward, 7. E-Issn 2301-7090.

Siregar, A. P. (2018). The Relationship Of Job Satisfaction With Organization Citizenship Behavior (OCB) In Employees At Perumnas Regional 1. Retrieved January 2025, From Https://Repositori.Uma.Ac.Id/Bitstream/123456789/9831/1/Andre%20Parhorasan%20Siregar%20-%20fulltext.Pdf

Sauna. (2021, August). Relationship Between Job Satisfaction With Organizational Citizenship Behavior In State Civil Apartments Of The Ministry Of Agency Of The City Of Banda Aceh [Thesis]. Study Programme Of The Faculty Of Psychology, Arraniry State Islamic University Banda Aceh.

Sucahya, I. W., & Suana, I. W. (2016). The Effect of Employee Morale and Organizational Commitment on Organizational Citizenship Behavior, 05(11). Udayana University, Bali. ISSN: 2302-8912.

Sucahya, I. W., & Suana, I. W. (2016). The Influence Of Employee Morale And Organisational Commitment On Organizational Citizenship Behavior. Effect Of Employee Morals And Organisational Commitment On Organizational Citizenship Behavior, 05(No 11). ISSN: 2302-8912.

Sucahya, I. W., & Suana, I. W. (2016). The Effect of Employee Morale and Organizational Commitment on Organizational Citizenship Behavior, 05(11). Udayana University, Bali. ISSN: 2302-8912.

State-owned enterprises. (2022). Values. SOE Code of Ethics and Code of Conduct. Retrieved November Monday, 2024, from https://www.bumn.go.id/profil/erabarukami/nilai-organisasi

Suparta, P. J., Supartha, W. G., & Utama, W. M. (N.D.). The Influence Of Employee Morale And Organisational Commitment On Organizational Citizenship Behavior And Individual Employee Performance (Case Study At Rama Beach Resort & Villas). Udayana University Bali.

Sugiono. (2016). Educational Research Methods Quantitative, Qualitative, and R&D Approaches. Alfabeta.

PT Telkom Indonesia. (2024). Code of Ethics and Corporate Culture. Telkom Profile. Retrieved November Monday, 2024, from https://www.telkom.co.id/sites/profil-telkom/id_ID/page/kode-etik-dan-budaya-perusahaan-78.

Tiksnayana Vipraprastha, & Kusuma Putra, B. N. (2019). Organizational Commitment, Motivation, And Organizational Citizenship Behavior In Improving Employee Performance At Pt. Ace Hardware Denpasar, 34(02), 131-139. Mahasaraswati University Denpasar. ISSN 0852-1875.

Wibisono, A. F., Diah Sofiah, & Yanto Prasetyo. (2023). Is there a Correlation Between Job Satisfaction and Organizational Citizenship Behavior, 1, 17-22.

Yesika Yuniar, I. G. A. A., Harlina Nurtjahjanti, & Diana Rusmawati. (2011, April). The Relationship Between Job Satisfaction and Resilience with Organizational Citizenship Behavior (OCB) in Head Office Employees of PT.BPD Bali. The Relationship Between Job Satisfaction and Resilience with Organizational Citizenship Behavior (OCB) in Head Office Employees of PT.BPD Bali, 9(1).

Yuniar, I.G.A.A., Nurtjahjanti, H., & Rusmawati, D. (2011) The relationship between job satisfaction and resilience with Organizational Citizenship Behavior (OCB) in head office employees of PT BPD Bali.