Quality of Service Regarding Periodic Salary Increases for Civil Servants of the Regional Personnel Agency of South Nias Regency

Abstract

This study aims to determine and describe in depth the quality of periodic salary increase services for Civil Servants at the Regional Personnel Agency of South Nias Regency. This study uses a qualitative descriptive approach to explore the quality of employee services at the Regional Personnel Agency of South Nias Regency. This method allows researchers to obtain a clearer and more detailed picture of the service process, obstacles encountered, and necessary improvements. The results of the study indicate that the quality of periodic salary increase services for Civil Servants at the Regional Personnel Agency of South Nias Regency is still not entirely satisfactory. Several aspects need improvement, particularly in terms of officer discipline, the provision of adequate facilities, and the establishment of clear and structured Standard Operating Procedures (SOPs). Furthermore, it is important to improve the technical skills of officers in using service aids to ensure a more efficient administrative process. Furthermore, the interpersonal aspect of service should not be overlooked. It is crucial for officers to always provide service with a friendly, polite, and fair attitude without discrimination. This will increase employee trust in the service provided and ensure that employees feel valued and treated well. With improvements in these various aspects, it is hoped that the quality of periodic salary increase services at the Regional Personnel Agency of South Nias Regency can improve significantly