Implementation of E-Government Policy in Population Administration Services (A Study in Mojolangu Sub-District, Lowokwaru District, Malang City)
DOI:
https://doi.org/10.55927/ijsmr.v4i1.835Keywords:
E-Government, Policy Implementation, Population Administration, Public ServiceAbstract
This study aims to analyze the implementation of e-Government policy in population administration services at Mojolangu Sub-district, Malang City. The focus of the research includes the regulatory framework underlying the policy, the implementation of electronic-based population administration services, as well as the supporting and inhibiting factors affecting its implementation. This study employs a qualitative approach with an explanatory research design. Data were collected through in-depth interviews, direct observation, and documentation, while data analysis was conducted using the interactive analysis model of Miles and Huberman. The findings indicate that normatively, the implementation of e-Government policy in population administration services is supported by a strong regulatory framework, particularly Law Number 24 of 2013 on Population Administration and its implementing regulations. On the other hand, supporting factors such as the commitment of sub-district officials, the presence of registration officers, and institutional support from the Malang City Population and Civil Registration Office contribute positively to service delivery This study concludes that e-Government implementation requires strengthening human resource capacity, enhancing technological infrastructure, and conducting continuous public outreach.
References
Anderson, J. E. (2003). Public policymaking: An introduction (5th ed.). Houghton Mifflin Company.Boston.
Bafagih, Mohammad Ridha dan Satispi, Evi. 2025. Implementasi Kebijakan Penyelenggaraan E-Government di Kota Ternate. Jurnal Syntax Imperatif: Jurnal Ilmu Sosial dan Pendidikan, Vol. 6, No. 3, hlm. 895–905.
Cairney, P. (2019). Understanding public policy: Theories and issues (2nd ed.). Red Globe Press. London.
Creswell, J. W. (2016). Research design: Pendekatan kualitatif, kuantitatif, dan mixed methods. Pustaka Pelajar. Yogyakarta.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
Delina, Pasya Ramadhani., Lismaya, Marsya., Putri, Novita Anggraini., Arianto, Utomo Nova., & Muljanto, Muhammad Agus. (2025). Implementasi Pelayanan Publik Berbasis E-Government Melalui Aplikasi Wargaku. Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora, Vol. 5, No. 1, hlm. 1–13.
Dunleavy, P., & Margetts, H. (2017). Digital era governance: IT corporations, the state, and e-government (Revised ed.). Oxford University Press. Oxford.
Dye, Thomas R. (2013), Understanding Public Policy (14th ed.), Pearson Education, Inc. New York.
Edwards, G. C. III. (1980). Implementing public policy. Congressional Quarterly Press. Wasington, D.C.
Egidius Randy Mau, Ignatius Adiwidjaja, & Agung Suprojo. (2025). Implementasi Kebijakan Pelayanan Publik Berbasis Electronical Government Melalui Aplikasi Identitas Kependudukan Digital (IKD) (Studi di Kantor Kecamatan Karangploso Kabupaten Malang). JADMENT: Journal of Administration & Development, Vol. 2, No. 1, halaman 203–209.
Farida, I., & Lestari, A. (2021). Implementation of E-Government as a Public Service Innovation in Indonesia. RUDN Journal of Public Administration, 8(1), 72–79.
Indrajit, R. E. (2002). E-Government: Strategi pembangunan dan pengembangan sistem pelayanan publik berbasis teknologi digital. Andi Offset. Yogyakarta.
Juwita, D. W., & Asmuni. (2024). Implementasi kebijakan sistem informasi administrasi kependudukan (SIAK) dalam meningkatkan pelayanan publik pada Dinas Kependudukan dan Pencatatan Sipil di Kabupaten Jember. Majalah Ilmiah Cahaya Ilmu, 6(1), 53–66.
Laudon, K. C., & Laudon, J. P. (2018). Management information systems: Managing the digital firm (15th ed.). Pearson Education. Harlow.
Layne, K., & Lee, J. (2001). Developing a conceptual framework for e-government implementation. Government Information Quarterly, 18(2), 122–134.
Mazmanian, Daniel A. & Sabatier, Paul A. (1983). Implementation and Public Policy. Scott, Foresman and Company. Glenview.
McNabb, D. E. (2002). Research methods in public administration and nonprofit management. M. E. Sharpe. Armonk, New York.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2018). Qualitative Data Analysis: A Methods Sourcebook (4th ed.). SAGE Publication. Thousand Oaks.
Murni, M., Noor, M., & Irawan, B. (2024). Enhancing Basic Education Quality through the Implementation of the Regional Medium-Term Development Plan in Oil-Rich Areas. Journal of Contemporary Governance and Public Policy, 5(2), 171-192. https://doi.org/10.46507/jcgpp.v5i2.642
O’Brien, J. A., & Marakas, G. M. (2007). Management information systems (9th ed.). McGraw-Hill/Irwin. New York.
Prayitno, Arief. 2023. Technological Innovation in Public Administration Transformation: Case Study of e-Government Implementation in Indonesia. Journal of Governance, Vol. 8, No. 4, hlm. 628–642.
Salsabila, S., Zetra, A., & Putera, R. E. (2021). Penerapan e-government dalam pelayanan KTP pada Dinas Kependudukan dan Pencatatan Sipil Kota Padang. Jurnal Ilmu Administrasi Negara (AsiAN), 9(2), 314–324.
Salossa, Asafita Patricia Klasjok., Purnomo, Arie., & Fikri, Awal. (2025). Implementasi Pengelolaan Data Penduduk Berbasis Online Melalui Program Sistem Informasi Administrasi Kependudukan (SIAK) di Distrik Klamono Kabupaten Sorong. Jurnal Maladum, Vol. 3, No. 1, Mei 2025, hal. 14–28.
Shafira, D. N., Rudiana, & Akbar, I. (2023). Penerapan e-government melalui penyelenggaraan pelayanan pembuatan dokumen kependudukan pada situs web “Permen Manis” di Dinas Kependudukan dan Pencatatan Sipil Kota Bandar Lampung. Jurnal Administrasi Pemerintahan (Janitra), 3, 130–143.
Simon, H. A. (1947). Administrative behavior: A study of decision-making processes in administrative organization. The Free Press. New York.
Sørensen, E., & Torfing, J. (2020). Interactive governance: Advancing the paradigm. Oxford University Press. New York
Sugiyono. (2017). Metode penelitian Pendidikan : pendekatan kuantitatif, kualitatif, dan R&D. Alfabeta. Bandung
Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta. Bandung
Sugiyono. (2019). Metode Penelitian Kualitatif, Kuantitatif, dan R&D. Alfabeta. Bandung.
Van Meter, Donald S. & Van Horn, Carl E. (1975). The Policy Implementation Process: A Conceptual Framework. Administration & Society. Sage Publications. Thousand Oaks.
Wahyuni, K., Hardilina, & Dermawan, D. (2021). Implementasi sistem informasi administrasi kependudukan (SIAK) pada pembuatan e-KTP di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sambas. Publika: Jurnal Ilmu Administrasi Publik, 9(2), 1311–1327.
World Bank. (2001). E.Government: The Next Wave to Development. The World Bank Group. Washington, D.C.
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering quality service: Balancing customer perceptions and expectations. The Free Press. New York.
